Shandong Lanchuan Iron and Steel Co., LTD

1. Customer background and needs Customer information: A Thai machinery and equipment manufacturer, mainly engaged in food processing production line equipment. Now we need to purchase a batch of 316 stainless steel seamless pipes for core equipment components.Key requirements:Payment method: 30% advance payment + 70% final payment 2. Communication and quotation stageFebruary 5-March 8 Technical details confirmation:In the first email consultation, the customer emphasized that the pipeline must withstand the acid cleaning environment. Our technical team suggested upgrading to 316 (ultra-low carbon stainless steel) and provided an intergranular corrosion test report. The customer finally approved the plan. Confirmed packaging standards: wooden pallet + waterproof film wrapping, plastic sleeves at both ends to prevent bumps. 3. Production and quality controlCustomer participation:On April 5, we invited customers to conduct a video factory inspection and demonstrated the eddy current flaw detection (ECT) inspection process.On April 15, we sent the inspection report of the first batch of 100 pipes and photos of shelf stacking. The customer replied that "the quality exceeded expectations." 4. Logistics and distributionTransportation arrangements:Total cargo volume: 25 tons, transported in 4 40HQ containers.Booking: Choose CMA CGM direct shipping, freight is borne by the customer.Document preparation: Issue commercial invoice, packing list, certificate of origin in advance (FORM E can enjoy tariff concessions).On May 30, we sent the original documents and followed up the customer's customs clearance process throughout. On June 5, the goods were signed for. 5. Subsequent cooperationCustomer feedback:On June 10, we received an email from the customer: "The pipeline and equipment assembly are a perfect match, and it has been recommended to partners."

I. Background information-Product: 304 stainless steel pipe (thickness 0.3mm, width 100mm, surface 2B smooth, JIS standard)-Customer: Tanzanian building materials company, mainly engaged in stainless steel railings.CIF delivered to Dar es Saddam Port. II. Detailed process1. May 2024: Preliminary communication and quotation- Demand confirmation: The customer emailed a purchase demand and requested a chemical composition report of 304 stainless steel pipe.- Bargaining negotiation: In May 2024, the customer came to inspect the factory and asked for a 3% price reduction. Finally, the negotiation reached a 2% price reduction and maintained the original payment terms.2.Balance payment collection: The customer pays the balance of $xxxx within 2 working days after the stocking is completed.- Booking and shipment: Entrust the freight forwarder to book xx sea freight 20GP container, and load the container at the port on July 5).3. April 2024: After-sales-Customer customs clearance: Customers will complete customs clearance and pick up goods within 3 days after arrival at the port.

1. Customer background and needs Customer information: A machinery equipment manufacturer in Hanoi, Vietnam (customer code VN-Machinery), mainly engaged in food processing production line equipment, needs to purchase a batch of 304 stainless steel seamless pipes for equipment core components.Key requirements:Specifications: Φ38×2mm, length 6 meters, surface pickling treatmentCertification: Provide material report (MTC), third-party SGS inspection certificateDelivery time: Complete production and shipment within 45 daysPayment: 30% advance payment + 70% final payment for delivery 2. Communication and quotation stageJune 5-June 8 Confirmation of technical details:The customer's first email inquiry emphasized that the pipeline must withstand the acid cleaning environment. Our technical team suggested upgrading to 304L ultra-low carbon stainless steel (carbon content ≤0.03%), and provided an intergranular corrosion test report, and the customer approved the solution. Confirm the packaging standard: wooden pallet + waterproof film wrapping, with plastic sheaths at both ends to prevent bumps. 3. Production and quality controlCustomer participation:On July 5, we invited customers to conduct a video inspection of the factory and demonstrated the eddy current flaw detection (ECT) inspection process.On July 15, we sent the inspection report of the first batch of 50 pipes and photos of the shelf stacking. The customer replied that "the quality exceeded expectations". 4. Logistics and deliveryTransportation arrangements:Total cargo volume: 8.2 tons, divided into 2 40HQ containers.Booking: Choose CMA CGM direct sailing schedule (Qingdao Port-Haiphong Port, voyage 12 days), and the freight is borne by the customer.Document preparation: Issue commercial invoice, packing list, and certificate of origin in advance (FORM E enjoys tariff concessions).On August 3, we mailed the original documents, followed up the customer's customs clearance throughout the process, and the goods were signed for on August 17. 5. Subsequent cooperationCustomer feedback:On September 2, we received an email from the customer: "The pipeline fits perfectly in the equipment assembly and has been recommended to partners."